Shipping & Returns

SHIPPING

Packaging: 

We know art supplies are fragile. All professional pair and boards are shipped in reinforced rigid flat mailers. No tubes, no folds, no crushed corners. 

Order Processing Times: 

Orders are processed within 1–2 business days - we always aim to dispatch all “in-Stock’ items within 24 hours..

Note: Orders placed after 2 PM GMT on Fridays will be processed the following Monday.

Domestic Shipping (UK):

Standard (2–4 days): £3.50 (Free for The Illustrator & Studio Master tiers).

Priority (1–2 days): £4.50 (Free for Studio Master tier)

International Shipping: 

We ship globally. Costs are calculated at checkout based on weight and destination. Please note that customers are responsible for any local customs duties or taxes.

Order Tracking: 

You will receive a tracking link via email the moment your tools leave our studio. 

RETURNS

30-Day Change of Mind: 

We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.

Faulty Goods: 

In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.

Defective Nibs: 

Occasionally, a pen may arrive dry or a nib maybe scratchy. Contact us within 7 days of purchase with a photo/video of the issue and we will send a replacement immediately.

Exclusions:

Due to the nature of the product, unless faulty we cannot accept returns on opened markers or used paper pads returned.

Digital Goods: 

The "Birthday Palette" and other digital downloads are non-refundable once accessed.

How to Start a Return: 

Email studio@inkwellartsupplies.com with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item