30-Day Change of Mind:
We offer a 30-day return window (exceeding the UK legal minimum of 14 days). Items must be unused, in original packaging, and in "as-new" condition.
Faulty Goods:
In the rare event of a defect, you are entitled to a full refund or replacement within 30 days. We will cover all return shipping costs for faulty items.
Defective Nibs:
Occasionally, a pen may arrive dry or a nib maybe scratchy. Contact us within 7 days of purchase with a photo/video of the issue and we will send a replacement immediately.
Exclusions:
Due to the nature of the product, unless faulty we cannot accept returns on opened markers or used paper pads returned.
Digital Goods:
The "Birthday Palette" and other digital downloads are non-refundable once accessed.
How to Start a Return:
Email studio@inkwellartsupplies.com with your order number. We aim to process all refunds to the original payment method within 5–10 business days of receiving the item